Contact Kia Motors: Find below customer service details of Kia Motors Corporation, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
Head Office
Kia Motors Corporation
12, Heolleung-ro,
Seocho-gu, Seoul
Phone: 82-2-3464-1114
Customer Service
Phone: 080-200-2000 (Korea)
Phone: 131 KIA /131542 (Australia)
Phone: 1800 888 KIA/542 (Malaysia)
Phone: 021 305 72 80 (Romania)
Phone: 080 20 01 (Slovenia)
Phone: 0333 2022990 (UK)
Phone: 1-800-333-4KIA /4542 (US)
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About Kia Motors
Kia Motors is a South Korean automobile manufacturer founded in 1944. Headquartered at Seoul, Kia Motors manufactures and sells passenger vehicles, luxury cars and commercial vehicles. Kia has operations cross US, Europe and Asia. The company reportedly has a network of dealers in close to 172 countries. Each year some 1.5 million vehicles are produced at its 13 manufacturing units. Across South Korea, Kia has three major vehicle assembly plants at Hwasung, Sohari and Gwangju. The research and development centre is located at Namyang. Subsidiaries of Kia Motors Corporation consist of Kia Motors America, Kia Motors Europe, Kia Motors Mexico and Kia Motors India.
The fifth largest automotive manufacturer in the world, Kia is part of the Hyundai Motor Group. The company boasts of annual revenues of nearly US$44 billion, thanks to the steady sales. In 2016 the company in fact sold close to three million cars. Customers can browse the website to compare models and know the specifications and highlights of a vehicle in it’s fleet. You can filter hatchbacks, SUV, economical cars and commercial vehicles on the website.
Popular models in the Kia fleet include Picanto, Rio, Venga, Cee’d, Cee’d Sportswagon, Pro_Cee’d, Cee’d GT, Soul, Soul EV, Carens, Stonic, Niro, Sportage, Sorento, Optima, Optima Sportswagon, GT, Optima GT, Hybrid and Stinger. The vehicles carry a 7 year warranty. You can visit the website for a complete brochure, request a test drive or locate a dealer. Kia also offers roadside assistance and service and maintenance to car owners. The company recommends Kia Genuine Parts for replacement of a part or accessory. Kia parts are covered by a 2 year warranty.
If you need financing or insurance, Kia has separate divisions taking care of that as well. You can get more details on the website or by reaching the Kia Motors customer service via phone or email.
All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. Leave a feedback or report inaccurate information using the Comments form below.
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37 Comments
I’m from Kazakhstan. In 2018, I bought a new KIA Sorento with a 2.4 engine. In September of the current 2021, a crack appeared on the oil pan, a factory defect. Within three months, the service cannot fix this problem under warranty. Each time they say they have not received a replacement part yet. At the same time, they do not provide a free car, and I cannot use my car. The warranty service is disgusting. When I first encountered such a situation, I realized that it was impossible to buy KIA cars.
I would like to highlight a problem with Rome (Italy) KIA Service: my Carens (2015) needs replacement of clutch, service belt pulley and the service belt. The Kia customer service told me that the technical intervention would be finished in one week more or less. Today I learned that spare parts will not be available until the end of December, so the consequence is that I will be without a car for the next three months !!
Frankly, I have no words to comment this situation…
I would like to make a complaint regarding a problem with the gearbox. The Kia customer service accepted the replacement of the gearbox under warranty, but now I’m waiting for my car for more than 1 month! Moreover, the customer service is not able to give me a forecast of when the replacement will be available… they only said that should arrive by the 30th of November (more than 3 months). I asked for a courtesy car and they said that it is not foreseen by the regulation but I’m wondering if a spare part is expected to take 3 months to be supplied…
This is a horrible situation that I never expected from Kia
I recently purchased 2 brand new factory delivered KIA Picantos for my daughters, and when it came to light that the Carplay connectivity for both Apple and Android dont work, what do you think KIA have done…? Well the answer is nothing but side step the issue and cost me time money and patience. This issue was a known issue by the manufacturer, but when we purchased the vehicles this was not brought to our attention, even after we specifically asked if there were any issues with these vehicles that we had to be aware of. In fact we were told of the benefits of their new wireless systems.
I have a peeling paint issue on my 2015 Kia Sorento, pearl white in colour. This is a factory defect as has been confirmed by 3 independent auto body shops as well the dealership in Sarnia, Ontario yet Kia refuses to acknowledge it. It is costing me $750.00 to repair the paint. Just not fair
I would like to make some complaints regarding the problems and the customer service at repairing workshop here at KIA in Germany, especially at Rosbach. Actually I don‘t wanna bring this problem to the top management of KIA Motors in South Korea. Because I believe that your customer care are really great since I also have KIA car. But this problem occurs many times although multiple times consulted at repairing workshop here in KIA Germany at Rosbach.
My boyfriend bought KIA Stinger 2017 (secondhand) at KIA Germany Rosbach since last year on May (2020). After nine months, when acceleration there is a backlash.
Since the error cannot be stored permanently in error storage system, there is nothing technician can do for repairing until the error can be read out in the error storage system for the root cause analysis.
Firstly they had a suspect to the compressor of the air conditioning, that if it’s on there will be lost of power engine. Then they said instead of winter tires.
However, i guess that wasn’t the actually root cause because with Summer tires it still occurs.
So they had suspected on spark plugs which my boyfriend had to pay for 450€ but…. For nothing… it still occurs until now.. 450€ is kind of pricy just for nothing… It could be okay, if the problem could be solved… but it‘s just for nothing…
I mean it so good that KIA developed such a error storage system…. But maybe they could provide a brilliant engineer who can solve this problem with the properly root cause analysis. Or maybe people who read this complaint and have the same problem and can help us for solving this problem.
I have a 2012 Kia Optima 2,4. Two weeks ago whilst driving on the highway I noticed a slight reduction in power. At the next off ramp there was a terrible knocking sound from the engine The iol warning light did NOT come on. On uplifting the car to the nearest garage (not Kia as none in the area) it was found that the number 3 connecting rod bearing as well as the crankshaft were badly damaged due to oil starvation.
I found on the internet that this particular model has an engine recall in 2017 due to the exact same fault caused by a factory defect. The failure normally occurs between 70000 and 120000 miles, I have 168000km.
I contacted Kia South Africa and received an email saying that just because there is a recall in some other country it doesn’t mean there is one in this country and there is none in South Africa. The local dealership near my home confirmed no recall and gave me a very expensive quotation to repair.
I tried calling the dealer principal for three days without any success, his personal assistant just said we gave you a quote so bring your car. I find this lack of after sales service very disappointing.
I am an owner of a KIA sportage GT Line. Couldn’t be happier. Has all the mod cons you could want and packed with safety features, which as it turned out lowered my insurance premium. It has fantastic pickup for a diesel, I must say I was surprised how much power small 4 cylinder engine could develop. I’m looking forward to your release of the 2021 model.
What I’m not looking forward to is the new KIA name logo. Kia now has an established good name. In my opinion you are doing yourself a disfavour by changing your KIA logo to something which is barely recognisable as KIA.
Good afternoon KIA! In 2019, I purchased a Sportsage CRDI Premium car and have a problem with fogging the windows. The ADS feature that worked perfectly on the 2017 car is now not working. The KIA representative office in Russia can`t give an answer why this is happening and tries in every possible way to avoid the answer. This is clearly a flaw in the software, all cars sold in our market and the market of Eastern Europe have a similar problem. I believe that the KIA management should step in and correct this situation. KIA’s reputation has fallen in the eyes of buyers. I’m thinc that You should value your reputation. Best regards from Russia.
I just need to say a big thank you to KIA. I have bought a KIA sportage 2,7 on 2006 and I never never never had not even a small or simple problem. Usually people write at companies only when they have problem… I have a perfect car 15 years old and I love it!
I’m from Malaysia. I bought a resale Kia Sorento XM 2013 2.4L Facelift 7 seater model from the dealer in Jan’19. I have been driving this car and i have used or toggled the Drive Mode – Flex Steer when needed. The Flex Steer shares the same button with the Cruise setting. The Drive Mode selection can only be done within the 4 seconds the engine is ‘ON’ (as stated in the User Manual).
Last March the airbag indicator did not go ‘OFF’ after system check. I brought the car for a check at the dealer’s center. They advised to replace the clock spring. I replaced the clock spring based on the part code (93490 2P110 Made in Korea, supplied by Hyundai MOBIS) advised by the center. After replacing the clock spring, the airbag indicator is ‘OFF’ after system check. HOWEVER, now I am unable to use the Flex Steer as the function does not want to appear as before replacement of clock spring. I have tried explaining to the technicians mechanic and the manager of the center that my Sorento has this feature and that I have been using it BUT everyone of them keep saying that this model does not have Flex Steer.
Maybe the built-up unit spec is different from the CKD units. The User Manual indicates that the Flex Steer is available for Kia Sorento units 2011-2021 (online version).
I am in Malaysia and have a very bad experience with Kia, i own a KIa Sportage GT Line and under warranty claim :
1. The left passenger door touch faulty and warranty claim for more than 6 months the parts not reach.
2. The washer system for head lamp also warranty claim but more than 4 months.
This all claim is before Covid-19, i satisfy with the car performance but the after sales service was really bad.
I choose to give Kia a chance in Malaysia market , but at last ends up regret like a fool customer.
I’m having the same problem with my Kia Sportage GT Line. I am based in South Africa
My cluster and petrol gage was faulty and its still under warranty.
So now i have been waiting well over a month for Kia Korea to send a part.
My car isn’t even a year old.
My friend bought a vehicle from kia newmarket, ontario, canada, and they are the most horrible people you could ever deal with, my friend was defrauded and lied to about her transaction which includes the warranty essentially voided on a brand new hybrid due to their acts, if anyone with kia cares about their customer and reputation I would appreciate your contact to help my friend who life has been turn upside down due to their wrongful acts (please reply with a contact number or email)
We ordered a new Kia Seltos in Australia in December we are now at the end of March, neither our dealer nor Kia Australia can advise if the car has been built / shipped or when to expect it. I work for a fortune 500 company that has dealings with many overseas factories and produce goods in a similar way. I am also in Customer Support and the abrupt comments from Kia Australia is appalling for an organisation like yourselves. We are fast reaching the point of cancelling our order unless we can be advised as to when this ordered vehicle can be expected as I find it incredible in this day and age that you cannot advise when a vehicle is being built and delivered. Totally disappointing .
i have just bought a used car imported from korea KIA CARNIVAL , in that on a highway it does not accelerate over 120km/hr it seems the speed is blocked , i am in yangon and looking for a solution , there is a kia authorized service center here but even they dont seem to have any clue about it that how this programming can be changed , so kindly advise how this can be rectified
I am deeply disappointed with the service from Kia. After many years i finally decided to buy a kia choosing the seltos, i was told by kia dealers car would be in seychelles by mid november and proceeded to pay a deposit of almost 50%. Here we are in mid november and not only is car not here but they cant even give an expected date surely thats a joke. You launch a new car only be unable to supply something is really wrong with this brand i am starting to see why people stay away from these types of brands. I hope someone from Kia reads this and understands the disappointment so many people are feeling after the hype and buzz that was created by seltos. I would at least be happy if someone could give me a date my car will arrive.
I am deeply disappointed with the service from Kia. After many years i finally decided to buy a kia choosing the seltos, i was told by kia dealers car would be in seychelles by mid november and proceeded to pay a deposit of almost 50%. Here we are in mid november and not only is car not here but they cant even give an expected date surely thats a joke. You launch a new car only be unable to supply something is really wrong with this brand i am starting to see why people stay away from these types of brands. I hope someone from Kia reads this and understands the disappointment so many people are feeling after the hypoe and buzz that was created by seltos. I would at least be happy if someone could give me a date my car will arrive.
I have been owning cars since I was 20 years old in last ten years I owned two Soronto -Kia recently the seat bellet in back, both went out of function for no reason .The back seat hardly used because I drive to my work alone and have no children. Over of my 50 years driving and I owned different cars that is the first time i faced problem with seat bellet . I went Kia service they give me unbelievable quote which I not able to pay. I wonder if this is a common fault with Kia or what if this a common fault then if so the company must do some thing about it. This type of fault if happened during accident it may end up with death .based on this and other electrical with Windows Ac I may not advice my friends and family to buy Kia cars
Despite a good reputation of Kia vehicles I have an engine problem (power loose) and here in Belgium they recognise that there is a problem but they cannot do nothing to fix it. It is now the 3rd weeks that I have no car and they are playing aping-pong game between them (dealer and importation responsible for whole Belgium).
They are not offering neither a solution nor a financial or practical compensation and this although that I already order a new Kia to be delivered at the beginning of 2020.
I have the impression that they do not car at all about the clients as such and the well know client oriented service in Belgium is equal to a negative score.
Greetings from Brussels,
Hello,
I buy a kia rio from the dealer (city cars) of Tunisia.
I bought a kia rio for 4 months.
The last few months were horrible with the car, which I’m not sure is the first choice.
First of all, I had a clutch problem that changes, after engine fault, they change oil pump, pushers and other parts.
After all that the car starts from lack of acceleration today it does not start anymore.
In 4 months with a new car of fairly high value the engine opens and the series of default continues it does not exceed 5000 km on the meter.
throughout the repair period, I rent a car on my charges without any refund from the dealer
I would like to solve these problems as soon as possible.
I do not want this car, Or this brand of cars, I would just return your car and get paid back.
Dear Sirs, I bought a KIA Rio as a used car at the KIA showroom in Saint Petersburg, Russia. I had an accident on June 19 (St. Petersburg / Kia Rio Z94CC51BBHR080708). The brakes did not work, the Driver Airbag no deploy. Only the front passenger airbag was deployed, but there was no one in the passenger seat. (I can provide a photo). During the 3 months of the investigation by KIA / Hyundai was not conducted.
I conducted an independent investigation.
During a journalistic investigation of KIA / Hyundai vehicles safety issues, I found 2 problems.
1. Poor braking performance. (?onsumer fraud with technical documents).
2. Malfunction of the SRS system. Airbags no deploy.
Issue ? 1 – Poor braking performance. (?onsumer fraud with technical documents). KIA / Hyundai is aware of a very serious problem with the brakes, this is confirmed by the Technical Service Bulletin (TSB), but they are not doing anything. KIA / Hyundai is hiding this information from consumers, since the TSB KFE 15-14-E310-QB is not available in the Russia.
Instead, the company released TSB KFR 16-14-E250-QB, which distorts the report of the problem condition. Instead of correcting the operation of the brake system, the manufacturer suggested improving the operation of the alternator!
All vehicles from May 2014 need to be updated with ECU software for elimination brake defect! (TSB KFE 15-14-E310-QB).
The most dangerous condition is for people with limited physical abilities or low weight (such as women, people with disabilities, and elderly drivers). We informed the representative office of KIA in Russia and Hyundai Motor Manufacturing Rus with the requirement to immediately recall vehicles and update the ECM.
But unfortunately the KIA / Hyundai has not responded.
Issue ?2 – Malfunction of the SRS system. Airbags no deploy.
During journalistic investigation, I were looking cars with similar cases. Here are 9 of them.
St. Petersburg / Kia Rio Z94CC51BBHR080708, Moscow / Kia Rio / Z94CC51BBHR102079, Kazan / Kia Rio / Z94CC41BAHR464670, Rostov on Don / Kia Rio / Z94CB41BAHR444193, Rostov on Don / Kia Rio / Z94CC51BAHR084373, Perm / Kia Rio / Z94CB41BAHR463583, Moscow / Kia Rio / Z94CC51BBHR094071, Murmansk / Kia Rio / Z94CC41BBGR369555, Orenburg / Kia Rio / Z94CB41BBHR467371.
In all these cases, the SRS system did not work. There are have injured and dead, including children. KIA / Hyundai did not investigate, pleaded not guilty. The problem has not been resolved. Many more people continue to drive with a faulty SRS system.
All Kia cars are manufactured on a single platform and use the same aggregates and software. I am concerned that KIA / Hyundai owners in the world may be at similar risk. Kia Motors Corporation is the founder of Kia Motor Russia. I ask that you study this issue in the most thorough way.
If you have additional questions, I am ready to answer.
Dear Sirs, I bought a KIA Sportage as a used car at the KIA showroom in Sarajevo, Bosnia and Herzegovina. When buying, it was explained to me that I had a warranty on the engine and clutch within a year. After shopping, I had to go to the KIA a couple of times because something was going on in the car. The last problem happened three weeks ago when something just cracks so hard during driving a car with the kids that the car turned off and just started to go without any control, horrible and helpless feeling and opportunity to be hit with another car and with children in the car. After inspection by your servicers, they said that the blade broke and caused a breakdown and is not under warranty. Your employees are reluctant to admit that the car has been sold defective, but instead, put the whole blame on me as as a customer and ask for an extra amount to repair. Too bad it couldn’t be worse. Greetings
Hello, I am a customer of KIA Motors and I bought a Grand Sedona Suv to CHILEAN EMBASSY in BOGOTA DC COLOMBIA, through METROKIA concessionaire in BOGOTA DC. I have a discrepancy about the model o version of Grand Sedona that I specify in the Purchase Order and the version that I received and that is described in the METROKIA INVOICE. The version that I bought and indicated in the Purchase Order is YP+P60, the version that I received is YP1A20_25G3300.
I noticed some differences between the technical specifications between both models, specifically between the version I bought and the version I received.
In this regard, METROKIA COLOMBIA tells me that the versions correspond to the same model and technical specifications, however I have my doubts.
Therefore, I would like to request if you can send me the technical specifications of both models and in this way verify if they delivered the vehicle that I bought by US$ 32.380.
I’m from Malaysia. I bought my car in 2017 and its Chassis Number is KNAPR81AMG7164995.
I would like to review about Kia’s bad arrangement for replacement of car parts:-
On 14/06/2019, I sent my car Kia Sportage for service, after checked by the technician, he informed me that the Left side back ABS sensor was not functioning anymore. He then further declared the need to change it and told me that there was no stock anymore. He said that he will order the part from Kia Korea’s department store on my behalf.
However, after I waited for a month, nobody calls to update me about the latest situation. I called to the Kia Careline and service outlet at Rawang Red Cube. They told me that the part is estimated to arrive at the end of August 2019. They asked me to wait and they will call me when the part is arrived. I felt angry because that means I’ll have to wait for another month.
In my opinion, it’s just a small part, why don’t you just send it through courier to solve my problem first? Rather than wasting my time to wait for about a total of 3 months. It caused me a lot of trouble since I can’t use my car to entertain my guests from overseas in August.
In this case, I would conclude that Kia’s management is very bad and slow.
After the serious evaluation, I have chosen one of the KIA cars not only for an amazing design but also the the safety and the service provided by the company.
Nevertheless the after-sale service here in EU does not look like meeting any type of a standard.
After a month form the service and 1000 km later, I was refused the guaranteed assistance with justification that I was late for the first car’s check that did not seem to be a problem at the moment (indeed I was insured it was not a problem since it was a first service).
Later on, after the breakdown, the car was taken to the KIA Garage, where it has never been controlled of went through any eventual checkup, instead it was refused to be assisted at all.
Since it was an oil sign on the dashboard, without any check of a car, I was told that the problem was a missing oil that was changed a month ago and was perfectly ok when controlled by the evacuator’s assistant.
At the moment of the car’s breakdown I was driving with my 6 years old son and my sister been sure that the car’s safety is guaranteed not only by the previous service but also by the “7 years assistance” of the KIA Motors.
Dear Customers Service
in June 2018, I bought a KIA Sportage 2018 from Dubai, UAE export dealer (FARWA Motors).
I exported to Algeria, the dealer gave me a copy of conformity using his own formatted head letter.
However, Algerian government up to now did not allow my daughter to register the car until we get
a copy of conformity directly from KIA motors.
I have sample of conformity from KIA and the one given to us by FARWA Motors (Though I cannot upload)
Chassis Number: USYPG81ABJL552424
How can I get the original conformity certificate from KIA Motors.
Regards
Thanks to the quality of Kia Motors, I am driving Sorento and Sportage sine 2000
Recently I faced a problem with the cooling system of my Sportage 2014 which I drove for 80.000 kilometers only. Cooling system is working in high way but not in the city while the rpm of engine is low. While waiting on tarrafik lights, it does not work at all and only blowing .
I talked to some service offices but no way to solve the problem. They say if compressor does not be ok it can not work on high way,
Please guide me what to do.
Hi have you found a solution or someone who could help? I have been having some issues as well and they have not been able to rectify it. Did they fix yours? Have you found a contact for Kia head office?
Hello my name is Cristian Fraga. I recently bought a Kia Rio and I have had the worst customer experience. It was last year around May, but I had an emergency operation and couldn’t get it until August. Then I went to the agency in November to ask about the services and they told me I had to get the 1st service that month even though it had only 800 km. I left the car and told them that I was perceiving a weird smell when I was driving up a hill but they told me everything was OK.
Two weeks ago I was taking it to get the 2nd service and my car just stopped working in the middle of one of the main avenues in Mexico City. I called the agency and it took them 2 hours to pick me up even though I was in a situation of danger. When I got there they told me that my clutch was worn out. I asked them how was it possible if it only had 9 months of use and 5000 km and they implied that it was because my driving skills and the clutch did not have a warranty. I have a 10 year old Honda Fit and this did not happen to me. I feel insulted and no one I have reached want to help me. Could you please?
Dear,
You are not the only one here. There are thousands of us who got fooled by the outside beauty of these Kia and Hyundai cars. I would seriously recommend you to sell your Kia and jump on to some Japanese car. At least you will get some reasonable money back from your Kia before it gets old. Good luck
Hi I am from South Africa. Can you please assist me with a complaint? Kia South Africa are useless when it comes to customer care. We recently bought parts for my dads Sorento from our local dealer in Bethlehem South Africa and they ordered some parts wrong. No they do not want to refund my dad on the incorrect parts? This is unacceptable. In South Africa we are used to good customer service from motoring companies like Toyota and Ford, but Kia falls far short in this regard.
We all drive Kia cars, my dad, my uncle, my brother and myself, but we all are of opinion that Kia does not care for customers and it is sad because we will all soon probable buy Toyota. Please sort this problem out for us and show us you do care. And please do something in Kia South Africa, the service and knowledge from employees are very bad.
APPALLING CUSTOMER SERVICE – KIA SERVICE CENTER, KIRULA ROAD, COLOMBO
This post serves as means to educate the public on the recent incident I faced with the service team and to the attention of the KIA Senior Management.
It has been 4 month, since I personally filed a complaint and yet to receive a solution from the KIA service center staff- Mr Viraj and AGM – Mr Romie Perera. The problem started when they refused to accept damage of the cup holder (picture below).
The vehicle was in perfect condition (brand new-under 5 year warranty) when it was handed over for monthly service, usually to the Orugodawatte service station, but this time due to logistical issues handed over to the Kirula road office.
25 Sep 2018: The car was picked after service and parked at home.
26 Sep 2018: Vehicle was not used.
27 Sep 2018: Vehicle was not used. Noticed damage and Called Vijaj, Made several calls and sent messages had no response.
28 Sep 2018: Called Vijaj around 8am and managed to get through. Complained about the damage and was asked to bring the vehicle. Upon noticing the damage of the cup holder, I rushed to the service center to complaint. Met customer service counter staff-Mr Viraj and Assistant GM –Mr Romie and complained about the incident. (Showed the vehicle at 12.40pm)
At first, they accused me that it was already damaged. Later on after series of unpleasant exchange of words agreed that they had failed to communicate that the cup holder was damaged during the service exercise. Though they didn’t fully agree it was their fault, they had no choice but to accept since I had facts to prove otherwise.
They agreed to replace the cup holder and promises to give me a follow-up call. Days passed by and NOT a single call from either of them.
23 Oct 2018: After having waited for almost a month, I called the spare parts unit seeking help. Spoke to Mr. Gratian, was advised that they require 2 weeks to 2 months (depended on the urgency) to replace the whole controller unit that carried the cup holder.
25 Oct 2018: Agitated, contacted the AGM-Mr Romie and complained for not having called for 1 month. He then confirmed that the order had been placed for a replacement. Promised to check on the status of the order and call back, NEVER returned the call.
29 Oct 2018: Went to Kia Malabe, Met the AGM, he told that part has been ordered but did not arrived yet. He promised that 2nd week of November he will replace a new one but so far I did not get an update. All voice recordings are with me so I know who the real culprit is.
04 Feb 2019: Been 4 months! I have NOT received any UPDATE or CALL from this so called KIA service unit; staff or AGM to-date.
How long should a customer wait till the responsible service provider returns a call and deliver what was promised!!
As a customer who respects the KIA brand I request the Senior Management to provide me a quick solution to this matter. I have all facts to prove with pictures and recordings of all conversations with mentioned employees of KIA.
If, I don’t receive a response I will take necessary action by lodging a complaint with higher authorities.
NOTE TO PUBLIC: THINK TWICE BEFORE YOUR VEHICLE IS PUT FOR SERVICING AT THIS SERVICE CENTER IN KIRULA ROAD. YOU MAY HAVE TO FACE THE SAME ISSUE !
I ordered 5 new cars in October 2018, I am still waiting for delivery and it is the 02/01. Cars has been paid for already. The worst service I have ever received in my life. Don’t buy a Kia in South Africa
Recently bought a KIA RIO in Trinidad and Tobago where Southern Sales and Services Ltd. is the sole agent for KIA. The vehicle is having serious problems with acceleration at low rpm and 100% power loss on inclines, forward or reverse. The vehicle was taken in by the dealer who confirmed the manufactures defect. Attempts to repair by the supposedly competent agent failed on two occasions.Currently the vehicle is with the agent. They cannot provide a solution and has demonstrated that they do not posses the required competencies to repair the vehicle.They are very unprofessional in communicating. I am trying to find someone to assist but cannot find a reliable source. I will never entertain the thought buying another KIA. What do I do now? Money has been spent with nothing to show for it. Is it really worth it?
I would like to drag your attention on the bad image I schemed when I visited the first time in my life the Kia Motors Velmar located in Thessaloniki, Greece (place of my permanent residence).
In July 2018, I purchased a brand new Kia Rio 2018 from Kia Motors in Jihlava, the Czech Republic. The manager Mrs. Pilna and the rest of the staff were very friendly and pleasant. I had been provided with the best assistance possible. Mrs. Pilna advised me that once I’m done with the registration procedures in Greece, that I should register my car in the nearest authorized Kia Motors dealer in order to be within the frame of the 7-year-guarantee that’s provided by Kia Motors. I was very satisfied with the friendly approach and left to Greece with the best impressions. Back here in Greece, and after the completion of customs clearance and obtaining Greek plates, I immediately contacted the Kia Motors Velmar that’s located merely three kilometers from the place of my residency. I called them last Tuesday 21 August, 2018 and I talked to the person in charge of the service department – Mrs. Katerina. She replied in a nervous tone that she’ll call me back later the day. I was waiting for her to call me back but she didn’t, so I decided to meet her in person. The same day, I went to Kia Motors Velmar, service department, and I introduced myself to her. At the beginning she was not bothered even to look onto may face as she was busy with her pc, and then she asked me in a nervous-harsh-bossy-tone what is that I want!! I explained to her the reason why I came. She asked me to be seated in the reception area without offering any coffee or water, unlike the hospitable environment in Kia Motors Jihlava. She kept typing and drinking her coffee and ignoring my presence. After approx. 20 minutes she asked me to come to her desk where she was seated in a fancy comfortable chair and I kept standing as there was no chair provided for customers! She was talking with arrogance and indifference associated with unpleasant harsh tone and hostile attitude! An attitude that’s excessively unacceptable! Afterwards, she said that she needs one hour to make the registration and that she doesn’t have available time at the moment. She asked me to call her again after 3rd September in order to set an appointment. As if it was necessary to keep me on hold for 20 minutes in order to tell me to call her back the next month!! Therefore I left home troubled and disappointed.
For the aforementioned reasons, I would like to underscore the following:
• There’s a Greek saying: “A spoiled fish starts smelling from its head” Hence the reason why I didn’t turn with my complaint to the top management of Kia Motors Velmar but rather decided to contact the Head Offices of Kia Motors in Seoul Korea
• One person is enough to make an enormous damage. In this case my bad experience with Mrs. Katerina
• Kia Motors, you’re a well reputed car maker and I am sure that it’s not in your interest to see your reputation being demeaned by a bad franchiser! Therefore I strongly urge you to take my complaint notice into serious consideration
• FYI, are you aware that Kia Motors Velmar – Service Dpt are charging 47 Euros/labor hour + 24%!? Exorbitant charges under the current ongoing economic crisis in Greece! Don’t you think?
I bought a kia last year and have had nothing but headaches, trouble, and costly tire replacements on a constant basis. I WILL NEVER buy another piece of garbage from kia.